Bokun and FareHarbor are sometimes compared for numerous use cases in Adventure & Tour Booking Software. We have a detailed features table below. You can also customize your requirements and get expert ratings comparing these two solutions against hundreds of data points across CRM, Security, Marketing and Promotion, Analytics and Reporting, Waiver and Document Handling, Itinerary Management, Booking Management, Customer Communication, Payment Processing, User Experience, Resource Management, Integration and Compliance.
Bokun is a leading adventure and tour booking software designed to enhance the operational efficiency of tour operators and adventure businesses. It offers a seamless booking process, allowing customers to schedule their adventures and make payments online. Key features include itinerary management, customer communication tools, and waiver handling, making it an essential tool for improving customer satisfaction in the adventure tourism sector.
FareHarbor is a cloud-based appointment scheduling and booking software solution developed by Booking Holdings. It is designed for small to medium-sized tour and activity operators, offering features like dynamic pricing, calendar syncing, guide management, and commission tracking. The software simplifies inventory and availability management across multiple online channels, enhancing operational efficiency and customer satisfaction.
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| Feature | Dimensions | Description | Bokun | Fareharbor |
|---|---|---|---|---|
| Automated Booking Confirmation |
|
Automates the process of confirming reservations, providing instant notifications and customization. | Good | Great |
| Automated Tour Scheduling |
|
Automatically schedules tours based on availability and customer preferences. | Good | OK |
| Booking Cancellation Management |
|
Manages booking cancellations and processes refunds efficiently. | Good | Great |
| Custom Booking Forms |
|
Allows customization of booking forms to collect specific customer information. | Good | Great |
| Dynamic Pricing Engine |
|
Adjusts tour prices in real-time based on demand, seasonality, and other factors to maximize revenue. | Great | NA |
| Flexible Booking Modifications |
|
Allows customers to modify their bookings easily online. | Great | Great |
| Group Booking Management |
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Facilitates the management of group bookings with special pricing and options. | OK | Great |
| Intuitive Booking Interface |
|
Provides a user-friendly reservation experience across devices, reducing friction and improving conversions. | Great | Good |
| Last-Minute Booking Options |
|
Offers options for customers to make last-minute bookings easily. | Great | Great |
| Real-Time Availability Updates |
|
Provides real-time updates on tour availability to prevent overbooking. | Great | Great |
| Currency Conversion Tools |
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Provides tools for automatic currency conversion during payment processing. | Great | Great |
| Multi-Currency Payment Gateway |
|
Supports payments in multiple currencies, allowing international customers to pay in their preferred currency. | Great | OK |
| Online Payment Installments |
|
Allows customers to pay for tours in installments online. | Good | Good |
| Payment Fraud Detection |
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Monitors and flags suspicious transactions to protect operators and customers from fraudulent charges. | NA | Good |
| Secure Payment Processing |
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Delivers robust, compliant transaction handling with encryption to protect all online financial flows. | Great | Good |
| Secure Payment Tokenization |
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Uses tokenization to secure payment information during transactions. | Great | Great |
| Collaborative Itinerary Planning |
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Enables collaborative planning of itineraries with customers and partners. | NA | NA |
| Customizable Itinerary Builder |
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Allows operators to create flexible, personalized itineraries with collaborative editing and mapping tools. | OK | NA |
| Interactive Itinerary Maps |
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Includes interactive maps in itineraries to enhance customer experience. | NA | NA |
| Itinerary Collaboration Features |
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Allows multiple users to collaborate on itinerary planning and management. | Poor | NA |
| Itinerary Export Options |
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Offers options to export itineraries in various formats for easy sharing. | NA | NA |
| Itinerary Management Tools |
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Provides tools for managing and organizing itineraries efficiently. | Good | NA |
| Itinerary Sharing Options |
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Allows customers to share their itineraries with friends and family. | Poor | NA |
| Itinerary Version Control |
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Tracks changes and versions of itineraries for better management. | NA | NA |
| Personalized Itinerary Suggestions |
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Provides personalized itinerary suggestions based on customer preferences. | NA | NA |
| Automated Customer Follow-Ups |
|
Automates follow-up communications with customers after their tours. | Great | Good |
| Automated Customer Notifications |
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Automates notifications to customers about booking status and updates. | Great | Great |
| Automated Customer Support Chatbot |
|
Offers automated customer support through a chatbot to handle common inquiries. | OK | NA |
| Automated Reminder Notifications |
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Sends automated reminders to customers about upcoming tours and adventures. | Good | OK |
| Customer Communication Channels |
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Provides multiple channels for customer communication, including email, SMS, and chat. | Good | Good |
| Customer Communication Management |
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Manages all aspects of customer communication to ensure consistency and quality. | Good | Good |
| Customer Communication Templates |
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Provides templates for consistent and professional customer communication. | Great | Good |
| Customer Satisfaction Surveys |
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Collects direct, structured feedback from customers post-booking or post-travel to gauge satisfaction levels. | NA | Good |
| Digital Document Storage |
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Stores all customer documents and waivers digitally for easy access and management. | OK | Good |
| Digital Waiver Management |
|
Centralizes waiver creation, signing, storage, and compliance tracking under one integrated module. | Good | Great |
| Waiver Compliance Management |
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Manages waiver compliance to ensure adherence to legal and regulatory standards. | NA | Great |
| Waiver Compliance Tracking |
|
Oversees the legal validity and record-keeping of waivers, including audits and expiry monitoring. | Good | Good |
| Waiver Management Dashboard |
|
Offers a dashboard for managing and tracking waiver status and compliance. | NA | Great |
| Waiver Signature Verification |
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Verifies digital signatures on waivers for authenticity. | OK | Great |
| Predictive Analytics for Demand |
|
Forecasts future resource or customer demand using historical and real-time data. | NA | NA |
| Resource Allocation Dashboard |
|
Provides a visual dashboard for managing and allocating resources such as vehicles and guides. | OK | Poor |
| Resource Allocation Optimization |
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Optimizes the allocation of resources to maximize efficiency and reduce costs. | Good | OK |
| Resource Availability Checker |
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Checks and displays real-time availability of resources for scheduling. | Great | Great |
| Resource Conflict Alerts |
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Alerts operators to potential resource conflicts in scheduling. | Good | Great |
| Resource Management Analytics |
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Analyzes resource management data to improve efficiency and utilization. | OK | Good |
| Resource Optimization Algorithms |
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Uses algorithms to optimize the use of resources for tours. | Great | Good |
| Resource Scheduling Assistant |
|
Assists in scheduling resources efficiently to avoid conflicts. | Good | Great |
| Resource Utilization Reports |
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Generates reports on resource utilization to optimize operations. | OK | Good |
| Advanced Analytics Suite |
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Offers detailed analytics on booking trends, customer demographics, and financial performance. | OK | Good |
| Comprehensive Financial Reports |
|
Generates comprehensive financial reports for business analysis. | Good | Great |
| Customizable Analytics Dashboards |
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Allows customization of analytics dashboards to focus on specific metrics. | Good | OK |
| Financial Analytics Tools |
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Provides tools for analyzing financial data to support business decisions. | Great | Good |
| Financial Performance Dashboards |
|
Provides dashboards to monitor financial performance and metrics. | Great | Good |
| Real-Time Financial Tracking |
|
Tracks financial transactions in real-time for accurate reporting. | Good | Good |
| Revenue Forecasting Tools |
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Provides tools to forecast revenue based on current booking trends and historical data. | OK | NA |
| Sales Performance Analytics |
|
Analyzes sales performance to identify trends and opportunities. | Great | Great |
| Automated Marketing Campaigns |
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Automates the creation and management of marketing campaigns. | Good | OK |
| Cross-Channel Marketing Tools |
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Facilitates marketing across multiple channels for broader reach. | Great | Good |
| Email Campaign Analytics |
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Analyzes the performance of email marketing campaigns to optimize strategies. | OK | Good |
| Email Marketing Automation |
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Automates email marketing campaigns to engage with customers. | Good | OK |
| Marketing Performance Metrics |
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Tracks and analyzes marketing performance metrics to improve campaign effectiveness. | Good | OK |
| Promotional Campaign Manager |
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Manages marketing initiatives (email blasts, social ads, discounts) across channels to boost bookings. | Good | OK |
| Social Media Integration |
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Integrates with social media platforms for marketing and customer engagement. | OK | Good |
| Targeted Advertising Tools |
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Provides tools for targeted advertising based on customer data. | Good | NA |
| Customer Feedback Collection |
|
Gathers user insights (surveys, polls, etc.) to help improve products, services, and overall satisfaction. | Good | Good |
| Mobile-Friendly Booking System |
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Ensures the booking system is optimized for mobile devices. | Good | Great |
| Multi-Language Support |
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Offers support for multiple languages to cater to a diverse customer base. | Good | Good |
| Remote Access for Operators |
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Allows tour operators to manage bookings and resources from any location with internet access. | Great | Great |
| Seamless User Onboarding |
|
Provides a seamless onboarding experience for new users. | Good | Great |
| User Experience Design Tools |
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Offers tools for designing and testing user experience improvements. | Good | OK |
| User Experience Testing Tools |
|
Offers tools to test and improve user experience on the platform. | NA | NA |
| User Feedback Integration |
|
Integrates user feedback into the development process for continuous improvement. | OK | OK |
| User Interface Customization |
|
Lets businesses tailor the look, feel, and branding of the booking experience for a cohesive user journey. | Great | OK |
| API Integration Hub |
|
Facilitates integration with third-party applications and services through a comprehensive API. | Great | Great |
| Comprehensive API Documentation |
|
Offers detailed API documentation to facilitate integration with other systems. | Great | Good |
| Integration with Booking Platforms |
|
Integrates with popular booking platforms for increased visibility. | Great | Great |
| Integration with CRM Systems |
|
Facilitates integration with CRM systems for enhanced customer data management. | OK | OK |
| Integration with Payment Processors |
|
Integrates with various payment processors for seamless transactions. | Great | Great |
| Integration with Travel Platforms |
|
Connects with external sites, agencies, or marketplaces to expand reach and automate cross-platform bookings. | Great | Great |
| Seamless CRM Integration |
|
Integrates seamlessly with existing CRM systems for enhanced customer management. | Great | OK |
| Third-Party Service Integration |
|
Integrates with third-party services such as travel insurance and transportation providers. | Great | Great |
| Data Encryption Protocols |
|
Implements data encryption to protect customer information. | Good | Great |
| Data Protection Measures |
|
Implements measures to protect customer data from unauthorized access. | Great | Great |
| Two-Factor Authentication |
|
Adds an extra layer of security to user logins, preventing unauthorized access through one-time codes or tokens. | Great | Good |
| Automated Customer Segmentation |
|
Automatically segments customers based on behavior and preferences for targeted marketing. | OK | Poor |
| Customer Data Insights |
|
Provides insights into customer data to enhance marketing and service strategies. | Great | OK |
| Customer Data Management |
|
Manages customer data efficiently to support marketing and service efforts. | Good | Good |
| Customer Engagement Analytics |
|
Analyzes customer engagement to improve interaction strategies. | Great | Good |
| Customer Engagement Strategies |
|
Develops strategies to enhance customer engagement and interaction. | Good | OK |
| Customer Journey Mapping |
|
Maps the customer journey to identify touchpoints and improve experience. | NA | NA |
| Customer Loyalty Program |
|
Implements a loyalty program to reward repeat customers. | NA | NA |
| Customer Relationship Insights |
|
Provides insights into customer relationships to improve engagement strategies. | Good | OK |
| Customer Retention Strategies |
|
Implements strategies to retain customers and reduce churn. | Great | OK |
| CCPA |
|
California Consumer Privacy Act compliance for California residents' data protection | Great | Great |
| GDPR |
|
General Data Protection Regulation compliance for processing EU personal data | Great | Great |
| ISO 27001 |
|
Information security management system (ISMS) certification ensuring systematic approach to managing sensitive company information | Poor | Poor |
| PCI |
|
Payment Card Industry Data Security Standard compliance for handling credit card information | Great | Great |
| PSD2 |
|
Payment Services Directive 2 compliance for regulated payment services | Great | Great |
| SOC 2 TYPE 1 |
|
Service Organization Control 2 Type 1 report verifying system design effectiveness | Poor | Poor |
| SOC 2 TYPE 2 |
|
Service Organization Control 2 Type 2 report verifying operational effectiveness over time | Poor | Poor |
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