IBM Robotic Process Automation and NICE RPA are sometimes compared for numerous use cases in Robotic Process Automation (RPA). We have a detailed features table below. You can also customize your requirements and get expert ratings comparing these two solutions against hundreds of data points across Security, Process Mining, No-Code Low-Code, Automation Development, Integration, User Experience, Machine Learning and Compliance.
IBM Robotic Process Automation offers a scalable platform with options for AI and analytics integration. While it provides robust enterprise-grade features, organizations should consider the investment in infrastructure and expertise required to maximize its capabilities. It's a strong choice for large organizations seeking to enhance operational efficiency and leverage AI in their automation initiatives.
NICE RPA focuses on enhancing customer experiences and operational efficiency through automation. While it offers strong capabilities in attended and unattended automation, businesses should evaluate the fit with their customer engagement strategies. It's a viable option for organizations looking to improve customer service and streamline back-office operations.
Customize these feature priorities in Taloflow and get expert ratings for your exact use case.
| Feature | Dimensions | Description | IBM RPA | NICE RPA |
|---|---|---|---|---|
| ADP Workforce Now |
|
Support available for integrating with ADP Workforce Now. | OK | Poor |
| API Access |
|
Support available for users to access and use APIs from a wide variety of services and applications. | Poor | OK |
| Ceridian Dayforce |
|
Support available for integrating with Ceridian Dayforce. | OK | Poor |
| Custom Connectors |
|
Support available for users to create custom connectors to connect to their own APIs or web services. | Poor | OK |
| Dynamics 365 ERP |
|
Support available for integrating with Dynamics 365 ERP. | OK | OK |
| Epicor |
|
Support available for integrating with Epicor. | Poor | OK |
| Hubspot |
|
Support available for integrating with Hubspot. | OK | OK |
| Infor ERP |
|
Support available for integrating with Infor ERP. | OK | OK |
| Looker |
|
Support available for Integrating with Looker. | Poor | OK |
| Microsoft Dynamics 365 |
|
Support available for integrating with Microsoft Dynamics 365. | OK | Good |
| Microsoft Power BI |
|
Support available for integrating with Microsoft Power BI. | OK | OK |
| ODBC/JDBC |
|
ODBC/JDBC support for integration. | OK | OK |
| OData |
|
OData Protocol support for integration. | Poor | OK |
| Oracle Fusion Cloud ERP |
|
Support available for integrating with Oracle Fusion Cloud ERP. | OK | OK |
| Oracle HCM Cloud |
|
Support available for integrating with Oracle HCM Cloud. | OK | OK |
| Qlik Sense |
|
Support available for integrating with Qlik Sense. | OK | OK |
| REST |
|
REST Protocol support for integration. | OK | Good |
| SAP BusinessObjects |
|
Support available for integrating with SAP BusinessObjects. | Poor | Poor |
| SAP S/4HANA |
|
Support available for integrating with SAP S/4HANA | OK | Good |
| SAP SuccessFactors |
|
Support available for integrating with SAP SuccessFactors. | OK | OK |
| SOAP |
|
SOAP Protocol support for integration. | OK | OK |
| Salesforce |
|
Support available for integrating with Salesforce. | OK | OK |
| SugarCRM |
|
Support available for integrating with SugarCRM. | OK | OK |
| Tableau |
|
Support available for integrating with Tableau. | OK | OK |
| Workday HCM |
|
Support available for integrating with Workday HCM. | OK | OK |
| Zoho CRM |
|
Support available for integrating with Zoho CRM. | OK | OK |
| CCPA |
|
This regulation pertains to data protection and privacy for residents of California. | Great | Great |
| FFIEC |
|
This ensures compliance with the encryption requirements for all online transaction processing (OLTP) done by financial institutions. | Great | NA |
| FISMA |
|
This demonstrates compliance with U.S. government legislation that defines a comprehensive framework protecting government information, operations, and assets against threats. | Great | Great |
| FedRAMP |
|
This ensures that the government security requirements outlined in NIST 800-53 are met and supplemented by the PMO of FedRAMP. | Great | Great |
| GDPR |
|
This regulation focuses on data protection and privacy for citizens and residents of EU countries. | Great | Great |
| HIPAA |
|
This demonstrates security and compliance with the standards of the healthcare industry. | Great | Great |
| HITRUST |
|
This demonstrates compliance with HITRUST CSF, an industry-agnostic certifiable framework for regulatory compliance and risk management. The framework, developed by the not-for-profit organization HITRUST, contains a set of prescriptive controls that relate to the organizational processes and technical controls for processing, storing, and transmitting sensitive data. | Great | Great |
| IRAP |
|
This is an Australian government standard for assessing the implementation and effectiveness of an organization’s security controls against the Australian government’s security requirements. | Great | Great |
| MTCS |
|
This is a multi-tier cloud security standard set up by the government of Singapore. | Great | NA |
| PCI |
|
This standard ensures that all entities meeting security guidelines store, process, or transmit cardholder data and/or sensitive authentication data. | Great | Great |
| PSD2 |
|
This demonstrates compliance with European regulations related to the Payment Services Directive. | Great | NA |
| SOC 2 TYPE 1 |
|
This standard is for an organization's cybersecurity controls at a single point in time. | Great | Great |
| SOC 2 TYPE 2 |
|
This standard is for an internal control report capturing how a company safeguards customer data and how well those controls are operating. | Great | Great |
| SOX |
|
This standard is for public companies and ensures that annual audits take place. These companies are legally required to show evidence of accurate and secure financial reporting. | Great | Great |
| AutoML |
|
Supports RPA developers with little or no experience in machine learning to create and deploy predictive models without having to write code. | Poor | Poor |
| Chatbot Integration |
|
Supports integrating an external chatbot for end customers. | Poor | OK |
| Collaborative Filtering |
|
Supports using the ML technique of collaborative filtering to focus on features like personalized recommendations, recommendations for relevant tasks, etc. | Poor | Poor |
| Intelligent Document Processing |
|
Capability available for automating the extraction of information from documents. | Poor | OK |
| ML Libraries |
|
Availability of pre-trained ML models within the platform that can be used by RPA developers within the workflow. | Poor | OK |
| Natural Language Processing (NLP) |
|
Availability of NLP to help understand and interpret human language, enabling it to perform tasks such as chatbot interactions or email parsing. | Poor | OK |
| Optical Character Recognition (OCR) |
|
Capability available for extracting text from images and scanned documents. | Poor | OK |
| Predictive Analytics |
|
Allows the RPA systems to make predictions based on data trends and patterns. | Poor | OK |
| Supervised Learning |
|
Supports supervised learning that allows for learning from historical data and making predictions or decisions based on the data. | Poor | OK |
| Unsupervised Learning |
|
Supports unsupervised learning that learns from unlabeled data to find patterns and relationships in the data. | Poor | OK |
| Automated Testing |
|
Support available for automated testing of the workflows created. | Poor | OK |
| BOT Store |
|
Availability of an online BOT store with pre-built scripts. | Poor | OK |
| Cloud Deployment |
|
Deploy the platform in public cloud infrastructure, like AWS or Azure, or a private cloud like VMware. | Poor | OK |
| Developer Ecosystem |
|
Availability of a developer ecosystem where developers can build and popularize their own add-ons and extensions to the platform. | Poor | OK |
| Drag and Drop Workflow |
|
Availability of a drag and drop feature for the creation of workflows required to build automations. | Poor | OK |
| Exception Handling |
|
Support available for proper handling of errors or unexpected events that may occur during the automation process. | Poor | OK |
| Hybrid or Multi-cloud Deployment |
|
Deploy the runtime component of the platform either on-premises or in a cloud infrastructure different from the infrastructure where the development, governance, and operation components run. | Poor | OK |
| On-premises Deployment |
|
Deploy the platform on-premises. | OK | OK |
| RPA SaaS |
|
Run the platform as a vendor's SaaS offering. | Poor | OK |
| Real-time Debugging |
|
Support available for allowing developers to pause the execution of a running script and inspect the current state of variables, expressions, and code execution. | Poor | OK |
| Screen Scraping |
|
Support available for extracting data from the UI of an application. | Poor | OK |
| Script Creation |
|
Availability of easy-to-use tools for creating and editing scripts, without the need for advanced programming skills. | Poor | OK |
| Script Reusability |
|
Ability to reuse code and scripts across different projects and processes. | Poor | OK |
| Workflow Orchestration |
|
Support available for users to manage and coordinate multiple automated workflows across different systems and applications. | Poor | OK |
| Auto Workflow Generation |
|
Support available for leveraging predictive features to generate process workflows. | Poor | OK |
| Auto-generate Code |
|
Support available for generating code automatically based on the workflows created by users. | Poor | OK |
| Chatbot Assisted Development |
|
Support available for the use of chatbots to guide and assist developers in building automation solutions. | Poor | OK |
| Citizen Developer Support |
|
Support available for non-technical people with development work. | Poor | OK |
| Code-free Automation Creation |
|
Support available for enabling users to create automations without having to write any code. | Poor | OK |
| Guided Navigation |
|
Support available for non-technical developers with guided navigation for development. | Poor | OK |
| Low-code Script Creation |
|
Support available for low-code script creation capabilities that enable users to create custom scripts without having to write code from scratch. | Poor | OK |
| Recording Capabilities |
|
Support available for capturing user actions on a computer screen and converting them into automated workflows. | Poor | OK |
| Automatic Discovery and Visualization |
|
Supports automatic discovery and visualization of process flows based on historical data. | Poor | OK |
| Performance Monitoring |
|
Supports real-time tracking of key performance indicators (KPIs) to identify and address issues quickly. | Poor | OK |
| Process Analysis |
|
Supports identification of bottlenecks, inefficiencies, and deviations from standard operating procedures. | Poor | OK |
| Process Automation |
|
Supports identification of processes that can be automated and recommendations for automation solutions. | Poor | OK |
| Process Discovery |
|
Supports automatic extraction of process models from event logs or other data sources. | Poor | OK |
| Process Enhancement |
|
Supports simulation and optimization of process flows to improve efficiency and reduce costs. | Poor | OK |
| Process Governance |
|
Supports establishing process governance to ensure adherence to standards and policies. | Poor | OK |
| Process Reporting |
|
Supports generating reports on process performance and compliance to facilitate decision-making. | Poor | OK |
| Process Simulation |
|
Supports simulating a process and evaluating different process scenarios. | Poor | OK |
| Process Visualization |
|
Supports graphical representation of process flows and data to understand how a process works. | Poor | OK |
| Task Mining |
|
Supports utilizing interaction data and understanding how business efficiencies can be achieved from it. | Poor | OK |
| Automated Workflow Management |
|
Supports automating the creation, execution, and monitoring of workflows. | Poor | OK |
| Collaborative Features |
|
Supports sharing automation workflows with team members and stakeholders. | Poor | OK |
| Community Forum |
|
Availability of a community forum where users can ask questions, get help, and engage with community members. | Poor | OK |
| Customizable Dashboard |
|
Supports users to customize the dashboard. | Poor | OK |
| Customizable UI |
|
Supports customizing the UI to suit the user's preference. | Poor | OK |
| Multiple Language Support |
|
Supports creating automations in different languages. | Poor | OK |
| Product Documentation |
|
Availability of extensive documentation and training materials to help users get started and learn new features. | Poor | OK |
| Project Templates |
|
Availability of project templates that can be used to quickly start automation development. | Poor | OK |
| User-friendly Interface |
|
Supports an intuitive interface that is easy to navigate for users of all levels. | Poor | OK |
| Visual Editor |
|
Availability of a visual editor for creating and modifying automation workflows. | Poor | OK |
| Audit Trails |
|
Provides support for checking audit trails that can help with tracking user activity, detecting potential security threats, etc. | Poor | OK |
| Credentials Management |
|
Supports storing user IDs and passwords (i.e., User Credentials) that robots use to log in to other systems. | Poor | OK |
| Data Encryption |
|
Protects data confidentiality by converting it to encoded form. | Poor | OK |
| Data Masking |
|
Masks your data while it's in motion. | Poor | OK |
| One Time Password |
|
Allows MFA by sending an OTP to the phone or email of the users in addition to their username and password. | Poor | OK |
| Push Notifications |
|
Allows MFA by approving a login request from their mobile device in addition to their regular username and password. | Poor | OK |
| Role Based Access Control (RBAC) |
|
Allows assigning specific roles and permissions to different users within your RPA system. | Poor | OK |
| Security Token |
|
Allows MFA by entering a code from a security token device in addition to their username and password. | Poor | OK |
| Segregation of Duty |
|
Supports separating the duties between an RPA developer and a Bot. | Poor | OK |
| Single Sign On (SSO) |
|
Enables users to securely authenticate with multiple applications and websites by using just one set of credentials. | Poor | OK |
| User Activity Logs |
|
Tracks the activity of users on the platform. | Poor | OK |
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