Oracle MICROS Simphony POS and TouchBistro are sometimes compared for numerous use cases in Restaurant Management Software. We have a detailed features table below. You can also customize your requirements and get expert ratings comparing these two solutions against hundreds of data points across Reporting, Inventory Management, Security, CRM, Reservations, Order Processing, Integration, Mobile Access, User Experience, Staff Scheduling and Compliance.
Oracle MICROS Simphony POS is a leading cloud and mobile hospitality management platform designed to support a wide range of food and beverage operations. It offers enterprise-level point-of-sale (POS) and back-office functionalities, making it ideal for restaurants, bars, cafes, and more. The system is known for its flexibility, ease of use, and scalability, allowing businesses to manage orders, inventory, and customer relationships efficiently. With features like real-time reporting, analytics, and mobile access, Oracle MICROS Simphony POS helps businesses improve efficiency and customer service. It is suitable for both small establishments and large franchises, offering tailored solutions to meet diverse needs.
TouchBistro is a versatile iPad-based POS system specifically designed for the food and beverage industry, including bars and breweries. It offers a hybrid framework that allows core functionalities like order taking, menu editing, and payment processing to work offline, ensuring seamless operations even without internet connectivity. The system is user-friendly, making it easy for staff to learn and use, which improves efficiency in busy environments. TouchBistro also integrates with third-party apps, expanding its capabilities. However, some users report issues with customer service responsiveness during peak times.
Customize these feature priorities in Taloflow and get expert ratings for your exact use case.
| Feature | Dimensions | Description | Oracle | TouchBistro |
|---|---|---|---|---|
| Availability Management |
|
Enables employees to set their availability preferences, helping managers create schedules that align with staff needs and availability. | NA | Poor |
| Intuitive User Interface |
|
A user-friendly interface that simplifies navigation and operation, reducing the learning curve for new users and enhancing overall user satisfaction. | OK | Great |
| Menu Recommendations |
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Provides personalized menu suggestions to customers based on their preferences and past orders, enhancing the dining experience. | OK | Good |
| Real-Time Order Tracking |
|
Allows staff and customers to track the status of orders in real-time, enhancing transparency and customer satisfaction. | Great | Great |
| Shift Bidding |
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Allows employees to bid on available shifts, giving them more control over their schedules and increasing engagement. | NA | Great |
| Shift Reminders |
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Sends automated reminders to employees about upcoming shifts, reducing no-shows and improving punctuality. | NA | Great |
| Shift Swapping |
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Allows employees to swap shifts with each other through the platform, subject to manager approval, enhancing flexibility and employee satisfaction. | NA | Great |
| Two-Factor Authentication |
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Adds an extra layer of security by requiring users to provide two forms of identification before accessing the system. | Great | Great |
| Waitlist Management |
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Enables restaurants to manage waitlists effectively, providing estimated wait times and notifications to customers when their table is ready. This enhances customer satisfaction and streamlines operations. | Good | OK |
| Batch Tracking |
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Tracks inventory batches to ensure proper rotation and compliance with health regulations, minimizing waste and spoilage. | NA | NA |
| CCPA |
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This regulation pertains to data protection and privacy for residents of California. | Good | Good |
| FedRAMP |
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This ensures that the government security requirements outlined in NIST 800-53 are met and supplemented by the PMO of FedRAMP. | NA | NA |
| GDPR |
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This regulation focuses on data protection and privacy for citizens and residents of EU countries | Good | Good |
| ISO 27001 |
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Standard for information security management systems. | Great | Poor |
| Overtime Management |
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Tracks and manages employee overtime, ensuring compliance with labor laws and controlling labor costs. | NA | Poor |
| PCI |
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This standard ensures that all entities meeting security guidelines store, process, or transmit cardholder data and/or sensitive authentication data. | Great | OK |
| PSD2 |
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This demonstrates compliance with European regulations related to the Payment Services Directive. | NA | NA |
| SOC 2 TYPE 1 |
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This standard is for an organization's cybersecurity controls at a single point in time. | Poor | Poor |
| SOC 2 TYPE 2 |
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This standard is for an internal control report capturing how a company safeguards customer data and how well those controls are operating. | Poor | Poor |
| Time Clock Integration |
|
Integrates with time clock systems to track employee hours and attendance, ensuring accurate payroll processing. | OK | Good |
| User Access Controls |
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Allows administrators to define and manage user roles and permissions, ensuring that only authorized personnel have access to specific data and functionalities. | Great | Great |
| Contactless Ordering |
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Enables customers to place orders using their own devices, reducing physical contact and enhancing safety. | OK | Good |
| Customer Notifications |
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Sends automated notifications to customers about their reservation status, waitlist updates, or special offers, enhancing communication and engagement. | Good | Good |
| Mobile Access |
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Enables access to reports and analytics on mobile devices, allowing managers to stay informed and make decisions on-the-go. | Good | Great |
| Multi-Channel Booking |
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Supports reservations through various channels such as website, mobile app, phone, and third-party platforms, providing flexibility and convenience to customers. | NA | Great |
| Reservation Management |
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Enables management of reservations and waitlists via mobile devices, providing flexibility and convenience for both staff and customers. | NA | Good |
| Accounting Software Integration |
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Integrate with popular accounting software like QuickBooks and Xero to automate financial data entry and reporting, reducing manual errors and saving time. | OK | Good |
| E-commerce Platform Integration |
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Connect with e-commerce platforms to expand sales channels, manage online orders, and synchronize inventory across physical and online stores. | Poor | Poor |
| Email Marketing Integration |
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Integrate with email marketing tools to automate customer outreach, manage campaigns, and analyze engagement metrics. | Poor | Great |
| Kitchen Display System Integration |
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Connects the order processing system with kitchen display systems to streamline communication and improve order fulfillment speed. | Great | Great |
| Loyalty Program Integration |
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Integrate with loyalty program platforms to enhance customer retention, track rewards, and offer personalized promotions. | Good | Great |
| Online Reservation Platform Integration |
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Connect with online reservation platforms like OpenTable and Resy to manage bookings and customer data efficiently. | OK | OK |
| POS System Integration |
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Integrate with various POS systems to ensure seamless transaction processing, inventory updates, and sales tracking across multiple platforms. | NA | Good |
| Social Media Integration |
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Connect with social media platforms to enhance customer engagement, manage promotions, and gather customer feedback directly from social channels. | Poor | OK |
| Supplier Management |
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Facilitates the management of supplier information, including contact details, order history, and pricing agreements, to streamline procurement processes. | NA | Good |
| Supplier Portal Integration |
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Integrate with supplier portals to automate order placements, track deliveries, and manage supplier relationships effectively. | OK | Good |
| Third-Party Delivery Integration |
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Seamlessly connect with third-party delivery services like UberEats, DoorDash, and Grubhub to streamline order processing and delivery management. | Good | Good |
| Customizable Menu Management |
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Enables restaurants to easily update and customize their menu offerings, including pricing and availability, to reflect current inventory and specials. | Great | Great |
| Inventory Management |
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Enables centralized tracking and management of inventory across multiple restaurant locations, ensuring consistency and efficiency. | Good | Great |
| Inventory Reporting |
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Provides detailed reports on inventory levels, usage, and costs, helping in efficient stock management and reduction of waste. | Good | Great |
| Inventory Valuation |
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Calculates the value of inventory on hand using various accounting methods, aiding in financial reporting and decision-making. | Good | Great |
| Recipe Management |
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Manages recipes and links them to inventory items, allowing for accurate tracking of ingredient usage and cost analysis. | Good | Good |
| Vendor Cost Comparison |
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Compares costs from different vendors, helping restaurants choose the most cost-effective suppliers. | NA | Great |
| Waste Tracking |
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Monitors and records waste generated in the restaurant, providing insights to reduce waste and improve sustainability. | Good | Good |
| Employee Performance Tracking |
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Monitors and evaluates employee performance metrics, aiding in staff development and management decisions. | Good | Good |
| Labor Cost Forecasting |
|
Provides insights into labor costs based on scheduled hours, helping managers optimize staffing levels and control expenses. | NA | Poor |
| Labor Cost Management |
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Monitors and analyzes labor costs, providing insights into staffing efficiency and helping to reduce unnecessary labor expenses. | Good | Good |
| Customer Feedback Collection |
|
Tools for collecting and analyzing customer feedback through surveys, reviews, and ratings to improve service quality and customer satisfaction. | NA | NA |
| Customer Interaction History |
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Detailed logs of past interactions with customers, including orders, feedback, and communications, to provide personalized service and resolve issues efficiently. | OK | Great |
| Customer Referral Program |
|
System to manage and track customer referral programs, encouraging existing customers to refer new ones through incentives and rewards. | NA | NA |
| Personalized Marketing Campaigns |
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Tools to create and manage personalized marketing campaigns based on customer data and preferences to increase engagement and sales. | Poor | Good |
| Dynamic Pricing |
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Uses AI to adjust menu prices in real-time based on demand, competition, and other market factors, maximizing revenue. | Great | Good |
| Expense Tracking |
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Tracks all expenses in real-time, providing a comprehensive view of where money is being spent and helping to identify potential savings. | Good | Good |
| No-Show Management |
|
Tracks and manages no-shows, allowing restaurants to implement policies or fees to minimize lost revenue and optimize table availability. | NA | Great |
| Profit Margin Analysis |
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Analyzes profit margins across different menu items and services, helping restaurants optimize pricing and maximize profitability. | Good | NA |
| Seating Optimization |
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Automatically arranges seating based on reservations, party size, and table availability to maximize space utilization and improve service efficiency. | Good | Great |
| Automated Order Entry |
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Automatically captures and processes customer orders, reducing manual entry errors and speeding up the order-taking process. | Great | Great |
| Order History and Analytics |
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Provides detailed insights into past orders, helping restaurants analyze trends and make data-driven decisions. | Great | Great |
| Order Management |
|
Supports order processing across multiple restaurant locations, ensuring consistency and efficiency in service delivery. | Great | Great |
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