RoomRaccoon and SkyTouch Hotel OS are sometimes compared for numerous use cases in Hospitality Property Management Software (PMS). We have a detailed features table below. You can also customize your requirements and get expert ratings comparing these two solutions against hundreds of data points across Billing, CRM, Security, Support, Pricing, Inventory, Housekeeping, Mobile Access, User Experience, Customization, Integrations, Booking, Analytics, Compliance and Automation.
RoomRaccoon is a comprehensive hotel management software designed for independent hotels. It integrates booking management, front desk operations, housekeeping, billing, and reporting into a single platform. This all-in-one solution helps hoteliers streamline operations, improve guest experiences, and optimize staff productivity. RoomRaccoon is particularly beneficial for independent hotels looking to enhance their service delivery and operational efficiency. However, it may not be suitable for large hotel chains with more complex needs.
SkyTouch Hotel OS is a comprehensive property management system designed for hotels of all sizes, particularly independent and boutique establishments. It provides a scalable and reliable solution that integrates all front desk operations into a single-screen interface, enhancing staff performance and customer experience. The system is ideal for streamlining operations, reducing costs, and improving guest satisfaction. However, it may not be suitable for very large hotel chains with complex needs beyond standard PMS capabilities.
Customize these feature priorities in Taloflow and get expert ratings for your exact use case.
| Feature | Dimensions | Description | RoomRaccoon | SkyTouch |
|---|---|---|---|---|
| Audit Trails |
|
Maintains detailed logs of all system activities and changes, enabling property managers to track user actions and ensure accountability. | OK | Good |
| Credit Card Pre-authorization |
|
Securely pre-authorize credit cards at check-in to guarantee payment and reduce the risk of chargebacks. | Great | Good |
| Secure Payment Processing |
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Ensures that all payment transactions are processed securely, complying with industry standards to protect against data breaches. | Good | OK |
| Two-Factor Authentication |
|
Enhances security by requiring users to provide two forms of identification before accessing the system, reducing the risk of unauthorized access. | Good | NA |
| CCPA |
|
This regulation pertains to data protection and privacy for residents of California. | NA | Great |
| FFIEC |
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This ensures compliance with the encryption requirements for all online transaction processing (OLTP) done by financial institutions. | NA | NA |
| FISMA |
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This demonstrates compliance with U.S. government legislation that defines a comprehensive framework protecting government information, operations, and assets against threats. | NA | NA |
| FedRAMP |
|
This ensures that the government security requirements outlined in NIST 800-53 are met and supplemented by the PMO of FedRAMP. | NA | NA |
| GDPR |
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This regulation focuses on data protection and privacy for citizens and residents of EU countries | Great | Good |
| HIPAA |
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This demonstrates security and compliance with the standards of the healthcare industry. | NA | NA |
| HITRUST |
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This demonstrates compliance with HITRUST CSF, an industry-agnostic certifiable framework for regulatory compliance and risk management. | NA | NA |
| Housekeeping Checklist and Alerts |
|
Offers a digital checklist for housekeeping staff to ensure all cleaning tasks are completed to standard, improving quality control. | Great | OK |
| IRAP |
|
This is an Australian government standard for assessing the implementation and effectiveness of an organization’s security controls against the Australian government’s security requirements. | NA | NA |
| ISO 27001 |
|
Standard for information security management systems. | Poor | Poor |
| MTCS |
|
This is a multi-tier cloud security standard set up by the government of Singapore. | NA | NA |
| Multi-currency Billing |
|
Support billing in multiple currencies, catering to international guests and ensuring accurate currency conversion. | Good | Good |
| PCI |
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This standard ensures that all entities meeting security guidelines store, process, or transmit cardholder data and/or sensitive authentication data. | Great | Great |
| PSD2 |
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This demonstrates compliance with European regulations related to the Payment Services Directive. | Great | NA |
| SOC 2 TYPE 1 |
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This standard is for an organization's cybersecurity controls at a single point in time. | OK | Poor |
| SOC 2 TYPE 2 |
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This standard is for an internal control report capturing how a company safeguards customer data and how well those controls are operating. | Poor | Poor |
| SOX |
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This standard is for public companies and ensures that annual audits take place. These companies are legally required to show evidence of accurate and secure financial reporting. | NA | NA |
| Tax Management |
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Automatically calculate and apply relevant taxes to invoices, ensuring compliance with local and international tax regulations. | OK | OK |
| Direct Billing |
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Facilitate direct billing arrangements with corporate clients or travel agencies, streamlining the payment process for frequent guests. | OK | Great |
| Email Marketing Integration |
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Integrate with email marketing tools to automate guest communication and promotional campaigns. | OK | Good |
| Guest Feedback Management |
|
Collects, analyzes, and manages guest feedback from various channels to improve service quality and guest satisfaction, while providing actionable insights for staff training and operational improvements. | OK | Good |
| Guest Loyalty Program Management |
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Manages guest loyalty programs automatically, tracking points, rewards, and redemption, enhancing guest retention and satisfaction. | OK | Good |
| Guest Messaging |
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Sends automated messages to guests for booking confirmations, reminders, and personalized offers, enhancing communication and engagement. | OK | NA |
| Guest Preferences |
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Tools and features that allow staff to tailor services and interactions based on guest preferences and history, improving satisfaction and loyalty. | OK | Good |
| Guest Referral Program |
|
Facilitates the creation and management of guest referral programs, encouraging guests to refer others in exchange for rewards, thereby expanding the customer base. | NA | NA |
| Guest Self-Service Portal |
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An online portal where guests can manage their bookings, preferences, and requests, providing convenience and enhancing their overall experience. | OK | NA |
| Lost and Found Management |
|
Tracks and manages items left behind by guests, ensuring they are logged and returned efficiently. | NA | NA |
| Mobile Access |
|
Allows access to customer relationship management features via mobile devices, supporting personalized guest interactions and service delivery. | Good | Good |
| Personalized Marketing Campaigns |
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Enables the creation of personalized marketing campaigns based on guest data and preferences, improving engagement and conversion rates. | Good | Good |
| Social Media Integration |
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Connect with social media platforms to engage with guests, manage reviews, and promote services. | NA | NA |
| Third-party CRM Integration |
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Seamlessly connect with popular CRM systems to enhance guest relationship management and personalize guest experiences. | OK | Good |
| Booking Management |
|
Allows guests to make reservations directly through the hotel's website or mobile app, providing a seamless booking experience and reducing reliance on third-party platforms. | Good | OK |
| Housekeeping Coordination |
|
Enables housekeeping staff to receive and update room cleaning statuses via mobile devices, ensuring real-time communication and efficiency. | Good | OK |
| Interactive Property Map |
|
A digital map of the property that guests can interact with to find amenities, services, and navigate the premises easily, enhancing their stay experience. | NA | NA |
| Maintenance Reporting |
|
Allows housekeeping staff to report maintenance issues directly from their mobile devices, ensuring quick resolution of problems. | Good | Good |
| Robust Analytics |
|
Provides access to key performance metrics and analytics through a mobile-friendly dashboard, enabling managers to make informed decisions on the go. | OK | OK |
| Seamless Check-in/Check-out |
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Streamlined processes for check-in and check-out that minimize wait times and enhance guest satisfaction, including mobile and self-service options. | Good | OK |
| Automated Invoicing |
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Automatically generate and send invoices to guests upon check-out, ensuring accuracy and efficiency in billing processes. | Good | OK |
| Calendar Sync |
|
Synchronize with popular calendar applications to manage bookings and staff schedules efficiently. | NA | NA |
| Channel Management |
|
Integrates with various online travel agencies (OTAs) and global distribution systems (GDS) to manage room availability and pricing across multiple platforms from a single interface. | Great | Good |
| Dynamic Pricing |
|
Automatically adjusts room rates based on demand, competition, and other market factors to maximize revenue and occupancy. | Good | OK |
| Inventory Alerts and Notifications |
|
Sends automated alerts and notifications regarding inventory levels, ensuring timely replenishment and avoiding shortages. | OK | OK |
| Room Allocation Management |
|
Automates the process of assigning rooms to guests based on preferences, availability, and operational considerations. | Good | Good |
| Staff Assignment |
|
Automates the assignment of housekeeping tasks to staff based on availability and skill set, optimizing workforce productivity. | Good | Good |
| Task Assignment |
|
Automatically assigns tasks to staff based on availability, skill set, and priority, improving efficiency and resource allocation. | OK | OK |
| Task Scheduling |
|
Allows for the creation and management of cleaning schedules, ensuring that all housekeeping tasks are completed efficiently and on time. | Good | OK |
| Waitlist Management |
|
Manages waitlists for fully booked dates, automatically notifying guests when rooms become available, thus optimizing occupancy. | NA | NA |
| Inventory Management |
|
Manages housekeeping inventory such as cleaning supplies and linens, ensuring that stock levels are maintained and replenished as needed. | Good | Good |
| Occupancy Forecasting |
|
Predicts future occupancy rates based on historical data and trends, aiding in strategic planning and resource management. | OK | OK |
| POS System Integration |
|
Connect with Point of Sale (POS) systems to streamline billing and inventory management across various hotel services. | Great | Good |
| Resource Allocation Reports |
|
Generates detailed reports on resource allocation and usage, providing insights for better decision-making and efficiency improvements. | OK | OK |
| Resource Scheduling |
|
Facilitates the scheduling of resources such as rooms, staff, and equipment, optimizing their use and availability. | Good | OK |
| Room Availability Tracking |
|
Monitors and updates the status of room availability in real-time, ensuring accurate information for booking and occupancy management. | Great | Good |
| Room Turnover Management |
|
Coordinates room turnover processes to minimize downtime and maximize occupancy, ensuring rooms are ready for new guests promptly. | Good | Good |
| Cost-effective Processing Fees |
|
Great | OK | |
| Cost-effective Subscription Model |
|
Provides a subscription-based pricing model that reduces upfront costs and allows for predictable budgeting, leveraging cloud technology. | OK | Poor |
| 24/7 Customer Support |
|
Provides round-the-clock assistance to address any issues or queries from guests and staff, ensuring uninterrupted service and satisfaction. | Poor | Great |
| API Access |
|
Provide API access for custom integrations, allowing businesses to connect with other software solutions and enhance functionality. | Good | Good |
| Custom Branding Options |
|
Provides the ability to incorporate property-specific branding elements, such as logos and themes, into the PMS for a cohesive brand experience. | Great | Poor |
| Customizable Dashboard and Reports |
|
A dashboard that can be tailored to display relevant information and metrics according to user roles and preferences, improving efficiency and satisfaction. | Good | Poor |
| Intuitive User Interface |
|
A user-friendly interface that simplifies navigation and operation for both staff and guests, ensuring ease of use and reducing training time. | Great | Good |
| Invoice Customization |
|
Customize invoice templates to reflect the property's branding and specific guest requirements, enhancing professionalism and clarity. | Good | OK |
| OTA Connectivity |
|
Integrate with major Online Travel Agencies (OTAs) to manage room availability, pricing, and reservations from a single platform. | Great | Good |
| Room Status Tracking |
|
Enables real-time tracking of room status, allowing staff to quickly identify which rooms are clean, dirty, or currently being serviced. | Great | Good |
| Folio Management |
|
Manage guest folios with ease, allowing for the addition of charges, adjustments, and payments in a streamlined manner. | OK | Good |
| Payment Gateway Integration |
|
Integrate with multiple payment gateways to offer guests a variety of payment options, enhancing convenience and flexibility. | Good | Good |
| Real-time Billing Updates |
|
Provide real-time updates on billing status and transactions, ensuring transparency and accuracy in financial records. | Good | Good |
| Split Billing |
|
Enable guests to split bills among multiple parties, providing flexibility and convenience during the payment process. | OK | OK |
| Business Intelligence Tool Integration |
|
Connect with business intelligence tools to gain deeper insights into operations and make data-driven decisions. | OK | OK |
| Multi-property Management |
|
Supports the management of multiple properties from a single cloud-based platform, streamlining operations across different locations. | OK | Great |
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