A unified platform for managing customer interactions across all touchpoints.
A unified platform for managing customer interactions across all touchpoints.
SAP Customer Experience helps businesses enhance customer engagement across marketing, commerce, sales, and customer service. It integrates seamlessly to provide a comprehensive view of customer data, enabling personalized experiences and efficient communication within teams.
Want to know whether SAP Customer Experience is the right fit for your use case? Get a detailed analysis of your requirements and a vendor comparison in 2-3 minutes.
This use case involves using real-time data processing and analytics to gauge customer sentiment across different touchpoints. By understanding customer feelings and reactions instantly, businesses can tailor their engagement approaches, ensuring a more personalized and responsive customer experience.
UCXP enables intelligent marketing automation by integrating customer data from multiple touchpoints. Marketers can create personalized journeys, trigger actions based on behavior, and optimize campaign performance in real time. This leads to more effective customer acquisition, engagement, and retention strategies.
This use case involves leveraging UCXP to unify service channels, provide agents with contextual insights, and automate routine inquiries using AI. Businesses can enhance response times, improve customer satisfaction, and resolve issues more efficiently by equipping service teams with the right tools and information at the right time.
This use case focuses on enhancing the productivity of sales representatives through real-time insights, activity tracking, and AI-driven recommendations. UCXP enables sales teams to prioritize high-value opportunities, automate routine tasks, and streamline workflows, ultimately driving higher conversion rates and faster sales cycles.
This use case involves automating lead management through scoring and nurturing processes to streamline sales operations. It helps sales teams prioritize leads based on their potential value, ensuring that efforts are focused on the most promising opportunities.
This use case focuses on developing interactive portals that offer customers self-service options, reducing the need for direct support interactions. It enhances customer satisfaction by providing them with control and convenience to manage their interactions and access information.
We’ve listed the products and solutions that are commonly to SAP Customer Experience below.
Salesforce Customer 360 is a comprehensive CRM platform offering a unified view of customer data across sales, service, marketing, and commerce.
Oracle CX is a comprehensive cloud platform for managing customer experiences.
A platform for delivering personalized customer experiences.
Compare products in Unified Customer Experience Platform (UXCP) head-to-head across various criteria such as price, features, user interface, support, ect.